Monthly Archives: May 2017

Your First Step to Solving Customer Complaints
May 1, 2017

Part of great customer service is dealing with customer complaints – unless you don’t have any (yea right!?).

What business doesn’t have a problem or “misunderstanding” from time to time?  

In the dry cleaning industry, you get a lot of practice at problem-solving.  Industry statistics show that 90% of the problems are either a result of the customer or the manufacturer.  

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