Monthly Archives: July 2017
You could say that pulling a paying customer out of his seat and dragging him off the plane is the ultimate in bad customer service.
Obviously, United Airlines is addressing this in more ways than one. (An impending lawsuit will do that – which was settled out of court.)
But what caused this to get so out of hand? How could this have been prevented? What’s the absolute worst occurrence that could happen in your organization that can be compared to United’s debacle – and how can you avoid it?