Monthly Archives: November 2017

Having a Customer Apologize for Receiving Poor Service?
November 1, 2017

How does a customer go from threatening to call the Better Business Bureau, making negative posts on Facebook and doing whatever she can to defame us, to apologizing an hour later?

I think the short answer is to have the facts on your side.  

Even though “perception is often reality,” when push comes to shove, the facts usually win out.

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