Category Archives: Uncategorized

Blog #29 Selfless

I’m writing this during black history month and came across this great quote from Martin Luther King that I thought would be fitting for our Fab Service blog: “Life’s most persistent and urgent question is, ‘what are you doing for others?’” I’m wondering why he used the word “urgent” and, I’m thinking here we are […]

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Blog #28 “Keeping new Customers.”

One big reason I got into the dry cleaning business many years ago was due to the idea of once you had a customer, it was ours to lose him. Everyone had clothes to professionally dry clean or launder every week  and if you kept the customer happy and added some new customers, your business […]

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Public Service

I’m writing this the day after our 46 president was inaugurated and, after, let’s say, a dramatic post election period.  I’m also writing this with a current book I’m reading called “First Principles” which is about the first four U.S. presidents and how they came to the ideals that formed our country.  I will make […]

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# 26 Service during a pandemic II

About 6 months ago, we were at the worst part of the pandemic when I wrote our last blog.  Since then, we’ve all experienced a wide variety of lifestyle changes,  and businesses like ours are trying to acclimate to the new “abnormal.”   As businesses have reopened, we can now reflect on how service has changed […]

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Service during a Pandemic

As I type this, we are in the middle of experiencing the worst pandemic in the last 100 years.  People are getting sick, some dying, many afraid among a variety of other feelings like loneliness and other new unfamiliar feelings that are partially a result of the constant bombardment of the news media as well […]

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JOY

While at a customer service seminar, I asked the presenter, “can good service be taught to anyone or do you need to be brought up a certain way?”  The presenter didn’t hesitate and said, “Yes.  Anyone can learn good service.”   With that advice, I was determined to train on customer service for which is […]

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Service Across the Pond

Fab Service was started with the goal of having the conversation about service. Discussing how we feel as a customer. Sharing our experiences and making our service better as a result. This summer, we had a FAB intern at Fabricare, Mark D’Augelli, and he has contributed the following blog post. I invite everyone to consider […]

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Eggplant Parmigiana

I was recently out to dinner with my wife Michele. We were at an italian restaurant that was new to us since we were visiting from out of town.  I didn’t see my favorite dish on the menu so I thought I’d ask if they could make it. When I asked the waitress if the […]

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