One big reason I got into the dry cleaning business many years ago was due to the idea of once you had a customer, it was ours to lose him. Everyone had clothes to professionally dry clean or launder every week and if you kept the customer happy and added some new customers, your business […]
Lea másI’m writing this the day after our 46 president was inaugurated and, after, let’s say, a dramatic post election period. I’m also writing this with a current book I’m reading called “First Principles” which is about the first four U.S. presidents and how they came to the ideals that formed our country. I will make […]
Lea másAbout 6 months ago, we were at the worst part of the pandemic when I wrote our last blog. Since then, we’ve all experienced a wide variety of lifestyle changes, and businesses like ours are trying to acclimate to the new “abnormal.” As businesses have reopened, we can now reflect on how service has changed […]
Lea másAs I type this, we are in the middle of experiencing the worst pandemic in the last 100 years. People are getting sick, some dying, many afraid among a variety of other feelings like loneliness and other new unfamiliar feelings that are partially a result of the constant bombardment of the news media as well […]
Lea másWhile at a customer service seminar, I asked the presenter, “can good service be taught to anyone or do you need to be brought up a certain way?” The presenter didn’t hesitate and said, “Yes. Anyone can learn good service.” With that advice, I was determined to train on customer service for which is […]
Lea másFab Service was started with the goal of having the conversation about service. Discussing how we feel as a customer. Sharing our experiences and making our service better as a result. This summer, we had a FAB intern at Fabricare, Mark D’Augelli, and he has contributed the following blog post. I invite everyone to consider […]
Lea másIt’s been a couple of years now since we set out on this journey of creating a culture of Fab Service. This was after concluding that service is not something you can train in a sequential process but rather that you build throughout the organization over time. We’ve learned a lot over the past two […]
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I was recently out to dinner with my wife Michele. We were at an italian restaurant that was new to us since we were visiting from out of town. I didn’t see my favorite dish on the menu so I thought I’d ask if they could make it. When I asked the waitress if the […]
Lea másI recently went to Mexico on vacation with my family where we stayed at one of those all inclusive places. While down there, our US president gave his first oval office talk which was about, of all topics, building a wall to prevent Mexicans from coming into our country. I’m not saying that the wall […]
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Aren’t the holidays about giving? What’s it like to give the perfect gift or get the perfect gift? Growing up in a big family and because it was costly to buy everyone a gift, our family practiced what we called Kris Kringle which went like this: On Thanksgiving, we would all pull names out […]
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