Welcome to “Fab Service”, a blog where we are sharing our experiences with customer service — both good and bad. Our goal is to continually keep an open discussion about how we handle customer concerns and increase customer satisfaction so that ultimately we can all learn from each other’s experiences.

This is a place to share our experiences & ideas. A place to think outside of the box. And a place to learn new ways to better serve our customers. 

So, let’s begin this journey together. Join in on the conversation.  Share the site with whomever you think might be interested. Together, let’s change the culture of service!

We are thrilled to announce that we’ve published a book all about customer service! 

After years of blogging about the good and bad aspects of customer service, we’ve decided to publish these experience in a book with the hopes of others benefiting as well.