I started this blog years ago because I didn’t want our business to give bad service. I even thought not giving bad service was more than giving great service. We all experience such bad service out there with all types of businesses. You more often than not, don’t get a live person when you call […]
These posts have been about service experiences observed in or outside of our business with the goal of getting at the nugget of that experience that can then be learned and put into practice. The following business has many nuggets we all can learn from. Over the past year or so, I’ve experienced some great […]
I’m writing this during black history month and came across this great quote from Martin Luther King that I thought would be fitting for our Fab Service blog: “Life’s most persistent and urgent question is, ‘what are you doing for others?’” I’m wondering why he used the word “urgent” and, I’m thinking here we are […]
One big reason I got into the dry cleaning business many years ago was due to the idea of once you had a customer, it was ours to lose him. Everyone had clothes to professionally dry clean or launder every week and if you kept the customer happy and added some new customers, your business […]
I’m writing this the day after our 46 president was inaugurated and, after, let’s say, a dramatic post election period. I’m also writing this with a current book I’m reading called “First Principles” which is about the first four U.S. presidents and how they came to the ideals that formed our country. I will make […]
About 6 months ago, we were at the worst part of the pandemic when I wrote our last blog. Since then, we’ve all experienced a wide variety of lifestyle changes, and businesses like ours are trying to acclimate to the new “abnormal.” As businesses have reopened, we can now reflect on how service has changed […]
As I type this, we are in the middle of experiencing the worst pandemic in the last 100 years. People are getting sick, some dying, many afraid among a variety of other feelings like loneliness and other new unfamiliar feelings that are partially a result of the constant bombardment of the news media as well […]
While at a customer service seminar, I asked the presenter, “can good service be taught to anyone or do you need to be brought up a certain way?” The presenter didn’t hesitate and said, “Yes. Anyone can learn good service.” With that advice, I was determined to train on customer service for which is […]
Fab Service was started with the goal of having the conversation about service. Discussing how we feel as a customer. Sharing our experiences and making our service better as a result. This summer, we had a FAB intern at Fabricare, Mark D’Augelli, and he has contributed the following blog post. I invite everyone to consider […]
It’s been a couple of years now since we set out on this journey of creating a culture of Fab Service. This was after concluding that service is not something you can train in a sequential process but rather that you build throughout the organization over time. We’ve learned a lot over the past two […]